Understanding the credit recovery processes is essential for any business, conducting a debt trading is something that every entrepreneur will have to do at some point in the business.
Unfortunately, this is true, due to external factors such as crises, many customers end up in default, however, with the necessary processes the recovery can be effective and carried out in an extrajudicial way.
Within the recovery approaches at a given moment a trading will take place, therefore, it is essential to know how to proceed efficiently within this stage.
Because of this, we have separated some tips on how to carry out debt trading. Here you can find some other tips on trading.
Understand your customer
Delinquency can affect anyone, when we think of debtors it is easy to fall into the prejudice of the person “default”. However, we must know that even good payers can end up failing to honor their accounts.
And each one has its reasons, so researching the customer before approaching him is a great thing to do before making a trading. One way to do this is by looking at the purchase history.
It’s all about empathy, understanding the subject’s situation provides a great basis for when and how to talk to him, even what options you can offer when charging.
Listen and show interest
Still talking about empathy, it is important to keep the consumer aware throughout the process that your company is interested in keeping you as a customer, and because of that, is proposing an agreement.
This makes the subject feel special and makes him more inclined to open up to trading proposals.
But it is not enough to just say that, listening to the customer and their questions is always a great way to make the delinquent feel comfortable.
Always make all steps very clear. Values, dates, interest, and what can happen if the debt is not paid are essential information so that the subject is always aware of the processes.
It can also be a good idea to alert you about the problems of being in default, such as having a dirty name in Serasa and other complications. However, never in a threatening tone, but offering help.
As much in the forms of payment as in the amount and interest, we can make important decisions to reduce default.
Being open to proposals is great for customers who have had a problem but you know they are good payers. Being flexible in these situations can lead to loyalty, even contributing to the image of your brand.