The United States has the highest levels of dissatisfaction with its healthcare system. So says a survey of seven major industrialized nations. 34% of Americans thought the healthcare system needed to be rebuilt in its entirety.
Another 16% felt that minor changes could suffice. Knowing how to improve healthcare communication can help raise levels of patient satisfaction. As a healthcare worker, it should be your priority.
Improving healthcare communication could be a minor change or major revamp. It all depends on how it’s done. But how can you make it happen? Start by reading this improving healthcare communication guide. Read on to learn more.
Use All Available Technology
Part of improving healthcare communication is using the right technology. Major improvements in healthcare communication technologies have emerged in recent years. The following are a few examples.
How to Improve Healthcare Communication With Portals
Patient portals are one of the best ways patients can access their information. They allow doctors, patients, specialists, insurance companies, and other entities to communicate well.
User interface and device compatibility are two factors to consider. Have a team of professional web developers design yours for the best results. They can make your interface the best.
How to Improve Healthcare Communication via Phone
Some patients won’t be able to use the internet. People in older demographics or those who are blind are some examples. You will need to provide excellent patient services via phone calls for these cases.
These can include automated call reminders about appointments. It also includes hiring professional customer service representatives that can field patient questions.
Hire the Right Staff
Having the right technology is only half the battle when improving healthcare communication. You also need to hire the right staff members. Here are a few examples of staff members to consider.
How to Improve Healthcare Communication With Doctors
Doctors need to be able to communicate complicated medical information to patients well. Patients will not understand a diagnosis written in medical jargon. Write diagnosis in an easy-to-understand format. Patients will appreciate the simplicity.
Improving Healthcare Communication With Contractors
Like it or not, contractors make up the backbone of the entire medical field. Contractors fill many roles. Janitors, desk staff, and call center workers are a few examples.
Ensure you hire contractors with excellent communication skills. Ensure those applying for freelance healthcare jobs have adequate experience. Develop an efficient vetting process.
Listen to Patient Feedback
Your patients are your organization’s eyes and ears. They help measure successful communication. Listen to patient complaints or compliments. They should shape your new policies.
The more you listen to patient feedback, the better you can improve your organization. Take into account whether incidents are isolated or happen more than once.
Improve Your Organization’s Communication
Knowing how to improve healthcare communication will make your medical organization amazing. Don’t let your organization fall behind in today’s modern health care world.
Use the healthcare communication tips in this guide. That way your organization will meet today’s challenges. For other great content like this article, check back with our blog today.